FAQ

No, we do not provide any advice or instructions on how to utilize research peptides. Our products are exclusively intended for research purposes only. EMAILS OR MESSAGES THAT REFERENCE THESE TYPE QUESTIONS OR ANYTHING REGARDING HUMAN USE, WILL NOT ANSWERED!

We accept CashApp, Bank Transfer & Credit/Debit Cards!

Payment processing may change from time to time, and some options may not be available.

*Please note, that payment processors are a 3rd party company and have their own set of rules and requirements. We have no control over processing. 

~ If you pay through CASHAPP, our system will confirm your payment within 24 business hours. Your order will remain on-hold until we have verified payment.

~ If you are paying through Bank Transfer or another payment option, your order may remain on hold until the processor has successfully confirmed payment. 

~ Once we mark your order paid, it will update your order status. You can log into "MY ACCOUNT" on our website and click "MY ORDERS" and check order status.

~ If we have not confirmed payment or we cannot verify payment, you will be sent an email letting you know that the order was cancelled.

~ If you need to change your payment method, you will have to place a new order.

~ Send us an email ASAP if you have any questions about your payment. This will speed up the process on confirming payment. We only verify the payment through the choice you selected on your order.

~ DO NOT PLACE MULTIPLE ORDERS. Multiple orders can result in duplicate order, and you can be charged multiple times. We do not issue refunds if you place multiple orders and multiple payments!

We only ship within the US.

In order to file a claim for a lost, damaged or stolen package, you would have had to purchase additional shipping insurance; Parcel Protection for your order.

When Parcel Protection was purchased with your order, you are generally fully covered for eligible lost, stolen, or misdelivered packages. *Parcel Protection has their own process and we only reship orders once your claim with them is approved!

To start a Parcel Protection claim, please follow these steps:

• Visit:  SHIPMENT CLAIMS 
• Enter your order number and email address
• Select the reason for your claim
• Follow the on-screen steps to complete the claim and submit photo evidence. 

Parcel Protection works directly with you and typically resolves claims quickly. If you claim is approved, your claim qualifies for a reship only!

Please note:

• Once a package is marked delivered by the carrier, the carrier is responsible for delivery investigation.
• Parcel Protection does not cover delivered packages that have a proof of delivery picture showing it delivered.
• Our company cannot override the carrier delivery scans.
• Parcel Protection claims must be filed directly through Parcel Protection, as they are a third-party insurance provider.

Please email support@sjpep.net with order, package details and pictures (Missing/Wrong Items only. Include packing slip, items received, and how you received the package).

Coupon & Sale Expiration Policy

To provide a fair shopping experience for customers across all U.S. time zones, all SJ Peptides sales and coupon codes advertised with a specific end date will remain active until 2:59 AM Eastern Time (ET) the following day. This allows customers in every U.S. time zone to shop through 11:59 PM on the advertised sale end date in their local time zone.

Without this policy, promotions ending at 12:00 AM ET would expire at 9:00 PM PT, causing customers in western time zones to lose several hours of the advertised sale date.

Example:

If a promotion is advertised as ending July 31, it will expire at:

• Eastern Time (ET): 2:59 AM on August 1

• Central Time (CT): 1:59 AM on August 1

• Mountain Time (MT): 12:59 AM on August 1

• Pacific Time (PT): 11:59 PM on July 31

This policy applies to all SJ Peptides promotions unless otherwise stated and is designed to ensure every U.S. customer has the same opportunity to shop through the end of the advertised sale date, regardless of their time zone.

Please note: Once a sale or coupon has expired, it cannot be reactivated, extended, or applied to previous orders.

**Coupons MUST be applied at checkout before payment is received. We DO NOT have the ability to refund or cancel an order once payment is received! 

~ You MUST add the total quantity of items to receive the discount. EXAMPLE: Buy 3 get 2 free sale requires you to add a minimum of 5 items to the cart!

~ The discount applies to the lowest priced items!

First, make sure you are logged into your customer account. Then search the site for what your looking for.

If you still do not see what you are looking for, email us at support@sjpep.net.