Do You Provide Any Instructions for Products?

No, we do not provide any advice or instructions on how to utilize research peptides. Our products are exclusively intended for research purposes only.

What Type of Payments Do You Accept?

We accept CashApp, & Cards!

How Do I Know if My Payment Is Confirmed?

~ If you pay through CASHAPP, we will manually confirm your payment within 24 hours. Your order will remain on-hold until we have verified payment.

~ Once we mark your order paid, it will update your order status. You can log into MY ACCOUNT on our website and click MY ORDERS and check order status.

~ If we have not confirmed payment or we cannot verify payment, you will be sent an email letting you know.

~ If payment method has changed after you placed an order, please send us an email ASAP. This will speed up the process on confirming payment. We only verify the payment through the choice you selected on your order.

Where Do You Ship?

We only ship within the US. However, we are working on outside of US. Please email us at support@sjpep.net for more information

How Do I File a Lost, Damaged, or Stolen Package Claim with Route?

In order to file a claim for a lost, damaged or stolen package, you would have had to purchase additional shipping insurance; Route Insurance for your order.

Because Route Package Protection was purchased with your order, you are fully covered for eligible lost, stolen, or misdelivered packages.

To start a Route claim, please follow these steps:

  • Visit https://claims.route.com
  • Enter your order number and email address
  • Select the reason for your claim
  • Follow the on-screen steps to complete the claim
    Route works directly with you and typically resolves claims quickly by either replacing the items or issuing a refund, depending on the situation.

Please note:

  • Once a package is marked delivered by the carrier, the carrier is responsible for delivery investigation.
  • Our company cannot override the carrier delivery scans.
  • Route claims must be filed directly through Route, as they are a third-party insurance provider.
    Please email support@sjpep.net with order, package details and pictures (Missing Items only. Include packing slip, items received, and how you received the package).
What if I Did Not Purchase Route Protection?

We do not reship, refund or credit orders if you did not purchase Route Protection. USPS & FEDEX will cover up to $100 on lost or damaged packages.

You will need to contact USPS or FEDEX and file a claim if your package is lost or damaged.

Can I Use Multiple Discount Codes?

Unfortunately, our system does not allow multiple discounts to be applied to orders.

Do You Offer Discounts on Large Volume Orders?

We offer Mini & Value Packs at a discount. Pricing can be found under each product by selecting Mini Pack or Value Pack. Each Mini Pack contains 5 vials and Value Pack contains 10 vials.

I Did Not Receive My Package, What Do I Do?

If your package says delivered, please check around your property and neighbors. Sometimes packages get delivered to the wrong address. In almost every situation the post office is able to locate the package.

If your package cannot be located after you have contacted the carrier (USPS or FedEx) and they have done their search, you can file a claim with the carrier. Your package is ONLY insured for up to $100. **FEDEX GROUND ECONOMY IS NO LONGER INSURED. IF YOU WANT FEDEX GROUND ECONOMY TO BE COVERED, YOU WILL HAVE TO PURCHASE ROUTE INSURNACE**

If you purchased Route Protection insurance for your order, refer to the ROUTE PROTECTION/FAQ and please email support@sjpep.net. Route Protection will cover Lost, Damaged, & Stolen packages. You get information on Route Protection in your order confirmation.

How Long Does Shipping Take?

Orders start processing once payment is received and confirmed. Orders ship same day or next day for in stock items. Orders with Pre-Orders, Out of Stock or Mini/Value Packs will ship together within 14-21 business days (holidays and weekends not counted). We do not ship on weekends or holidays. We ship via USPS & FedEx; transit times can vary!

Once your order leaves our facility, we cannot control the transit times. These transit times are only estimated!

Route Protection will cover Lost, Damaged, & Stolen packages. You get information on Route Protection in your order confirmation.