FAQ

No, we do not provide any advice or instructions on how to utilize research peptides. Our products are exclusively intended for research purposes only.

We accept CashApp, Bank Transfer & Credit/Debit Cards!

*Please note, that payment processors are a 3rd party company and have their own set of rules and requirements. We have no control over processing. 

~ If you pay through CASHAPP, our system will confirm your payment within 24 hours. Your order will remain on-hold until we have verified payment.

~ If you are paying through Bank Transfer or another payment option, your order may remain on hold until the processor has successfully confirmed payment. 

~ Once we mark your order paid, it will update your order status. You can log into "MY ACCOUNT" on our website and click "MY ORDERS" and check order status.

~ If we have not confirmed payment or we cannot verify payment, you will be sent an email letting you know.

~ If payment method has changed after you placed an order, please send us an email ASAP. This will speed up the process on confirming payment. We only verify the payment through the choice you selected on your order.

We only ship within the US.

In order to file a claim for a lost, damaged or stolen package, you would have had to purchase additional shipping insurance; Parcel Protection for your order.

When Parcel Protection was purchased with your order, you are generally fully covered for eligible lost, stolen, or misdelivered packages.

To start a Parcel Protection claim, please follow these steps:

• Visit:  SHIPMENT CLAIMS 
• Enter your order number and email address
• Select the reason for your claim
• Follow the on-screen steps to complete the claim and submit photo evidence. 

Parcel Protection works directly with you and typically resolves claims quickly. If you claim is approved, your claim qualifies for a reship only!

Please note:

• Once a package is marked delivered by the carrier, the carrier is responsible for delivery investigation.
• Our company cannot override the carrier delivery scans.
• Parcel Protection claims must be filed directly through Parcel Protection, as they are a third-party insurance provider.

Please email support@sjpep.net with order, package details and pictures (Missing/Wrong Items only. Include packing slip, items received, and how you received the package).

Coupon & Sale Expiration Policy

To provide a fair shopping experience for customers across all U.S. time zones, all SJ Peptides sales and coupon codes advertised with a specific end date will remain active until 2:59 AM Eastern Time (ET) the following day. This allows customers in every U.S. time zone to shop through 11:59 PM on the advertised sale end date in their local time zone.

Without this policy, promotions ending at 12:00 AM ET would expire at 9:00 PM PT, causing customers in western time zones to lose several hours of the advertised sale date.

Example

If a promotion is advertised as ending July 31, it will expire at:

• Eastern Time (ET): 2:59 AM on August 1

• Central Time (CT): 1:59 AM on August 1

• Mountain Time (MT): 12:59 AM on August 1

• Pacific Time (PT): 11:59 PM on July 31

This policy applies to all SJ Peptides promotions unless otherwise stated and is designed to ensure every U.S. customer has the same opportunity to shop through the end of the advertised sale date, regardless of their time zone.

Please note: Once a sale or coupon has expired, it cannot be reactivated, extended, or applied to previous orders.